Refund & Return Policy
Last updated: See footer of this page.
Your satisfaction is our priority. Please review our refund and return policy below.
Eligibility for Refunds
Due to the custom nature of print products, refunds are only offered when:
- The product has a manufacturing defect
- The product was printed incorrectly due to our error
- The product was significantly damaged in transit
Non-Refundable Items
The following are not eligible for refunds:
- Customer-approved artwork with errors in the design
- Colour variations within standard print tolerances
- Products where the issue was caused by the customer's artwork
How to Request a Refund
- Contact us within 7 days of receiving your order
- Email refunds@salroy.com with your order number and photos
- Our team will review and respond within 2 business days
Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method.
Exchanges
We offer reprints (at no cost) for eligible claims instead of monetary refunds where possible.